If you are not completely satisfied with your purchase, you may return or exchange it for store credit or another item of identical value within 14 days of the original purchase. If the item you received was damaged, defective, or not what you ordered, we will happily send you a full refund!
If you received damaged or defective merchandise, please contact us! We want to know about it and we want to help you: firstname.lastname@example.org
Repack the item in its original packaging with your receipt. When you pay to have it shipped (La La Mel Shop does not do pre-paid return shipping), we strongly encourage shipping with an insured courier such as FedEx or UPS. Please use the following shipping address:
La La Mel
Attn: Returns Department
856 S. Marengo Ave. #7, Pasadena, CA 91106
In the case of damaged, defective, or incorrect items, your card will be promptly credited and a return credit receipt will be mailed to your shipping address once we have received the returned purchase.
For your security, please return your item with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. La La Mel Shop is not responsible for items damaged or lost in transit. If you are returning an item because it was received damaged, defective, or not what you ordered, La La Mel Shop will reimburse the return shipping charges.
In stock items normally ship within 24-48 hours after an order has been placed. Your card will be charged as each item is shipped. We will accept cancellation of your order for items that have not been shipped. Once an item has been shipped, cancellation is no longer possible. If you would like to cancel an order, please contact us at email@example.com and include your order number.